Frequently asked questions about SpinTheWheel

Within 2 hours of receiving your final key visual. We adapt the artwork to the chosen mechanic, set up prizes, odds and limits, test everything and send you the link or install the app on your devices. We agree the prize list and entry rules up front, so nothing slows down the last mile.

Spin the wheel, scratch cards and a memory matching game. All three run on the same SpinTheWheel by Chirpy platform, with the same dashboard, prize rules and data export, so you can combine them in one campaign.

Windows and Android kiosks and touchscreens, tablets, phones and any web browser. People can also reach the game from a shelf QR code or after entering with a receipt upload.

Yes. The event app runs offline, stores entries on the device and syncs them to the dashboard once the connection is back. A weak venue network won't cost you data.

Yes. Every location and device shows up separately in the dashboard, so you see entries and plays by location, device and hour in real time.

Yes. For each prize you set the odds, total stock, daily caps and the time windows when it can be won. You can also limit entries, for example to one entry per person per day.

The platform blocks duplicate receipts, applies phone and email limits and flags suspicious entries in the dashboard, where your team can review them before prizes are confirmed.

The winners list plus every entry and play, with a full CSV or XLSX export. During the campaign you can also get scheduled email reports, daily or weekly.

People buy the promoted products, photograph the receipt and upload it. Recefly validates it automatically and unclear cases go to a manual review queue in the dashboard. Valid receipts unlock the game: spin the wheel, scratch card or memory game.

Recefly is Chirpy's receipt-validation product. In SpinTheWheel by Chirpy campaigns it validates uploaded receipts automatically and only sends the cases that need a human to manual review.

Yes. We capture participant consent, store data in the European Union and delete or anonymise it at the end of the campaign, following the rules agreed with you. Dashboard access is per user, with separate roles for brand and agency teams.

Yes. We help you describe the mechanic, prizes, odds, dates and validation in the rules exactly as they are configured in the platform. The organiser's legal adviser signs off the final text.

Yes. BTL and event agencies use SpinTheWheel by Chirpy for pitches and delivery: we build a quick demo with the client's KV, deliver white-label and give both the agency and the brand access to the dashboard.

Yes. We work with brands and agencies in Romania and the Republic of Moldova, including events and stores in Chișinău. The platform, dashboard and process are the same in both countries.

It depends on the mechanics, channels, campaign length and number of locations or devices. Send us a few details through the quote form and we'll come back with a proposal.

Your final key visual, the prize list with stock, the campaign dates and the entry rules. If you already have the official rules or a draft, it helps us mirror them exactly in the setup.